There are several ways to contact the hosting company whose services you are using, but the one that you will always find regardless of which company you pick is a ticketing system. This is the least complicated channel of communication for different reasons. If no client care team representative is free at the moment and they are all occupied, a telephone call may not be responded to, but a ticket will invariably hit home. Additionally, you can copy & paste large bits of info without the need to worry about typing errors, and if a certain issue requires more time to be resolved or a number of responses must be exchanged, all the info will be in the same place, so either party can always follow the steps taken by the other one. The drawback of using tickets to contact your web hosting provider is that they’re often separate from the web hosting platform, which implies that if you have to supply info or to adhere to directions, you will need to use no less than 2 different admin interfaces and this number can grow if you wish to administer a number of domains. In addition, a lot of hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Shared Website Hosting

The ticketing system that we’re using for our shared website hosting isn’t separate from the web hosting account. It is an integral part of our all-in-one Hepsia hosting Control Panel and you will be able to visit it at any specific time with only a few clicks of the mouse, without signing out of your web hosting account. The ticketing system includes a quick-search field, so you can track the status of de facto any support ticket that you’ve posted in the past, in case you need it. Plus, you can see knowledge base articles that belong to various problem categories, which you can select, so you can find out how to solve a specific issue even before you actually send a ticket. The ticket response time is no more than 1 hour, which means that you can obtain swift assistance at any specific moment and if our customer service staff suggests that you should do something within your hosting account, you can do it instantaneously without needing to leave the Control Panel.