Integrated Ticketing System in Shared Website Hosting
The ticketing system that we’re using for our shared website hosting isn’t separate from the web hosting account. It is an integral part of our all-in-one Hepsia hosting Control Panel and you will be able to visit it at any specific time with only a few clicks of the mouse, without signing out of your web hosting account. The ticketing system includes a quick-search field, so you can track the status of de facto any support ticket that you’ve posted in the past, in case you need it. Plus, you can see knowledge base articles that belong to various problem categories, which you can select, so you can find out how to solve a specific issue even before you actually send a ticket. The ticket response time is no more than 1 hour, which means that you can obtain swift assistance at any specific moment and if our customer service staff suggests that you should do something within your hosting account, you can do it instantaneously without needing to leave the Control Panel.