A live chat is a real-time method of communication between a website hosting company's support team and its clients. It's an efficient way to get some info about the hosting services or get some issue resolved since you are speaking with a live representative. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the smaller possibility of errors at the time you exchange data like usernames or domain names, the more rapid response time since the communication is live plus the fact that you do not have to stay on the chat all the time - you can do another thing while the agent examines the issue in question. In addition, you can become a part of a live chat room from any computer that is connected to the web, avoiding the phone rates that you'll need to pay when you're calling to another country.

Live Chat Support in Shared Website Hosting

We provide a live chat assistance service for all shared website hosting that we offer and we are able to help you with almost everything live. If you don't have an account with our company yet, we will be able to provide you with more information about the plans to help you to pick the most suitable plan. If you are a current client, we are able to assist you with any general or billing matter and also with numerous common technical troubles, such as an e-mail address setup in a desktop email client. When you can't call us for whatever reason or you are in a country where we don't have a local phone number, the live chat will be the best option to contact us. Needless to say, some troubles need more time to analyze and test, therefore you'll need to open a ticket to our technicians, still, we are able to save you time and help you with many troubles on the chat.