If you ever have any inquiries associated with your web hosting account or if you experience a problem with your websites, you will have to touch base with the hosting company’s customer support team. It may not matter how fast they will answer if you’ve got a query of a generic nature, but a problem such as a faulty web application update, for example, may result in your site becoming broken or unreachable on the web. And the longer you have to wait for the support team to lend a hand, the longer the website will be out of order. In case you offer services or goods online, any outage will adversely affect your website and you can lose current or potential customers. Many web hosting providers, predominantly resellers, handle support tickets and emails within 24 hours, but in the online era that is much too long, since clients will scarcely ever revisit a site that’s not working correctly over lengthy periods.

One-Hour Response Guarantee in Shared Website Hosting

If you’re using any of our shared website hosting and you have an inquiry or encounter a certain problem, you can get in touch with us 24-7-365 by posting a client support ticket or by writing an email and we promise that you’ll obtain a reply in less than one hour. If the issue can be sorted out, we will do it before we reply to you, whereas in case there’s something that you need to do on your end, we will supply you with all the necessary information – what settings to check, what workable solutions to try, and so on. Usually, you’ll receive an answer within less than thirty minutes, which implies that waiting around for hours or even for more than one day to receive help is something inconceivable. Our sixty-minute reply time guarantee applies to any inquiry that you might have – technical, general or billing.