In the event that you've ever had a shared website hosting account in the past or you have dealt with any other online service, you probably know from your own experience that for certain things it is better to consult with a live person on the telephone rather than exchange support tickets or emails. If you want to find out more about a specific service before you order it or when something small should be done, for instance, it is easier and faster to do it live. If you have the option to seek the advice of representatives by phone, it is very likely that you are dealing with a real hosting provider, not a reseller. The level of support that you can get by phone differs between different suppliers - from general matters to expert tech support. Typically most suppliers will offer you pre-sales assistance and first level telephone support, while more complicated tech issues are resolved via electronic mail and tickets.
Phone Support in Shared Website Hosting
Since we have live phone support 14 hours a day, you're able to get in touch with us and consult with one of our customer support agents to get more information about any of the shared website hosting that we offer and ensure that our servers match the system requirements for your web sites before buying anything. For your convenience, we now have phone numbers on 3 continents and you are able to call the one closer to you - in the United States of America, the United Kingdom or Australia. If you are already a customer, you can call us about general and billing issues, and about some technical issues. In case the problem is strictly technical or it can take longer time to handle, you'll have to use our ticketing system, that will allow both you and our technical support crew to track the details provided by both sides.