24/7 Customer Support in Shared Website Hosting
We supply 24/7 customer, billing and technical support for all our shared website hosting. Even if you are not our client yet and you have questions, we will assist you in a timely manner and supply you with the needed information, to give you a choice to make the best decision when you purchase a new hosting account. We're available twenty-four seven, including weekends and holidays, and we provide you with numerous options for communication to contact us - live chat, phone, email messages and support tickets. For your benefit, we have several phone numbers worldwide, so you will be able to call the one that is closer to you. The max response time for the e-mail messages and your tickets is 1 hour. The regular response time is around 15-20 min, so you can forget about waiting for days to receive support for some task or issue, irrespective of its complexity.
24/7 Customer Support in Dedicated Servers
We know how important it is to get quick support in general, let alone if you run a whole server, that's why every single dedicated server that we supply includes 24/7 support with one-hour answer time guarantee regardless of the situation. This service is free of cost for all the problems with the server or the software that was installed by our admins through the setup, so you are able to contact us as many times as you'd like, even during holidays. You could either open a trouble ticket from the billing area or you can send an email, and the actual reply time for either of these rarely surpasses 30 mins as we have admins available 24 / 7. If you want general information about our servers or you have a billing question/issue, you may also call one of the local phone numbers that we have on 3 different continents or you could take advantage of our live chat service and speak with an agent online. For third-party software support, we offer a Managed Services upgrade, which you are able to add to your server package through your billing Control Panel.