Customer Support Channels
A 60–Minute Ticket Response Guarantee
We offer a 1–hour response guarantee for any support ticket or e–mail that you submit to our client care team. We will quickly reply to all standard queries and forward the case to our administrators if any additional assistance is required. If you order the Managed Servers package, we’ll carry out any of the included server administration services at a time that has been agreed upon earlier.
An Exceptional Customer Care Service
Our help desk support staff will be available to you 24/7/365 if you require help while working with our Web Site Control Panel or with any of the applications that we install for your convenience on the dedicated web hosting server. And if you require help tackling all the everyday admin tasks on your dedicated web hosting server, you can make use of our Managed Servers package, which includes data backup space, weekly OS updates, problem troubleshooting and installation services, server monitoring and rebooting services, etc.
An Intuitive Help Section
Our Web Site Control Panel was pre–installed for each dedicated server. Among its functionalities is a rather time and effort–saving integrated knowledgebase that will guide you step by step on how to use it. Most instructional articles have video versions that show all the actions that you can perform in a very illustrative way. You will find the how–to articles and the video tutorials in the upper right corner of each section of the Web Site Control Panel.