Assistance Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Reply Warranty

  • Our crew of service technicians will do their best to respond to your support enquiries within about 1 hour. If, however, the difficulty you have come across requires some help from our Administrators’ =Dept,= we’ll send the ticket to the administrator on duty and will post a reply to tell you.

  • Top quality support service
  • Top–class Customer Assistance Service

  • We deliver 24/7/365 technical assistance through a super–fast ticketing solution built into your Control Panel. You can easily email us whenever you want about any of the programs that come pre–installed on your virtual server, including the chosen OS, the server admin panel and our in–house produced Web Site Control Panel.

  • Intuitive help center
  • A Descriptive Help Section

  • In the Web Site Control Panel that is provided as a gift along with your virtual server, you’ll find an educative Help zone, incorporating all you need to know about organizing your web pages and software packages. We have introduced a wide selection of how–to content articles and video guides that demonstrate the general web site managing tasks in an understandable manner.